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First Utility

Licenced supplier since March 2004

Key Dates

Acquired - 28 February 2018
Launched - 2008

www.first-utility.com @FirstUtility

Customer service

TrustPilot score of 6.9 from 35,485 reviews

1 star
13%
2 stars
5%
3 stars
10%
4 stars
26%
5 stars
46%

Which? Customer Score
66% from 132 reviews


Ranking: 16 out of 31 suppliers

Citizens Advice Overall Score
3.4 stars out of 5


Ranking: 14 out of 35 suppliers

survey date: December 2018

USwitch Customer Satisfaction score 2019
80.2%


Ranking: 7 out of 16 suppliers

MoneySavingExpert Customer Satisfaction score
66%


Ranking: 8 out of 16 suppliers
Great
53%
OK
26%
Poor
22%


Connections

USIO
Failed supplier
View

Companies House

SHELL ENERGY RETAIL LIMITED

Company number:
05070887

Full accounts available, made up to Sunday 31 December 2017

Accounts next due on Monday 30 September 2019, covering period to Monday 31 December 2018

Company status:
ACTIVE
Company type:
Private Limited Company

Registered address:
Shell Energy House Westwood Business Park, Westwood Way, Coventry, CV4 8HS

Incorporated:
11 March 2004

Finances

Companies House
2014201520162017
Revenue 561.577847.309908.395858.335
Cost of sales (494.482)(754.52)(818.285)(724.874)
Gross profit/(loss) 67.09592.78990.11133.461
Admin expenses (56.467)(91.373)(103.163)(104.376)
Other income/expense0.1950.1610.1360.085
Operating profit/(loss) 10.8231.577(12.917)29.17
Gross Margin 11.9%11%9.9%15.5%
Net Margin 1.9%0.2%(1.4%)3.4%

Company Accounts

Up to 31 December 2017

  • Full Accounts
  • 05 October 2018
  • 34 pages
View Add info

Up to 31 December 2016

  • Full Accounts
  • 27 September 2017
  • 33 pages
View Add info

Up to 31 December 2015

  • Full Accounts
  • 01 October 2016
  • 32 pages
View Add info

Up to 31 December 2014

  • Full Accounts
  • 13 May 2015
  • 32 pages
View Add info

Persons with significant control

  1. FIRST UTILITY LIMITED
  2. Impello Limited
    1. Shell Petroleum Company Limited(The)
      1. The "Shell" Transport And Trading Company, Public Limited Company
        1. Shell Petroleum N V

News