Customer service
TrustPilot score of 4.8 from 43,980 reviews
1 star
0%
2 stars
0%
3 stars
0%
4 stars
0%
5 stars
0%
Show history of TrustScores
Which? Customer Score
80% from 429 reviews
Ranking: 2 out of 25 suppliers
Survey year: 2021
Citizens Advice Overall Score
3.95 stars out of 5
Ranking: 7 out of 41 suppliers
Survey from October 2019 to December 2019
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2018Quarter 1 - [no data available]Quarter 2 - [no data available]Quarter 3 - 4.3 out of 5 stars - Rank: 3 out of 34 suppliersQuarter 4 - 3.95 out of 5 stars - Rank: 7 out of 35 suppliers
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2019Quarter 1 - 4.1 out of 5 stars - Rank: 9 out of 39 suppliersQuarter 2 - 3.75 out of 5 stars - Rank: 10 out of 39 suppliersQuarter 3 - 4.15 out of 5 stars - Rank: 4 out of 41 suppliersQuarter 4 - 3.95 out of 5 stars - Rank: 7 out of 40 suppliers
MoneySavingExpert Customer Satisfaction score
96%
Ranking: 1 out of 16 suppliers
Great
93%
OK
6%
Poor
1%
Connections
OCTOPUS ENERGY LIMITED
Company number:09263424 Full accounts available, made up to Saturday 30 April 2022 Accounts next due on Wednesday 31 January 2024, covering period to Sunday 30 April 2023Company status:
ACTIVE
Company type:
Private Limited CompanyRegistered address:
Uk House, 5th Floor, 164-182 Oxford Street, London, W1D 1NNIncorporated:
14 October 2014
Private Limited CompanyRegistered address:
Uk House, 5th Floor, 164-182 Oxford Street, London, W1D 1NNIncorporated:
14 October 2014
Charges over the company
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Delivered: 14 November 2022Party: ShellStatus: Outstanding
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Delivered: 28 October 2021Party: ShellStatus: Outstanding
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Delivered: 30 April 2020Party: Octopus Capital LimitedStatus: Fully satisfied on 11 April 2023
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Delivered: 30 April 2020Party: Origin Energy LimitedStatus: Fully satisfied on 11 April 2023
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Delivered: 04 October 2019Party: Wales & West UtilitiesStatus: Outstanding
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Delivered: 05 March 2018Party: ShellStatus: Outstanding
Market entry provider
UtiliGroupFinances
| (£m) | 2016 info_outline | 2017 | 2018 | 2019 |
|---|---|---|---|---|
| Revenue | 0.05 | 35.242 | 129.2 | 459.96 |
| Cost of sales | (0.16) | (36.394) | (123.389) | (456.417) |
| Gross profit/(loss) | (0.11) | (1.152) | 5.811 | 3.543 |
| Admin expenses | (0.738) | (5.486) | (11.17) | (37.496) |
| Operating profit/(loss) | (0.848) | (6.638) | (5.359) | (33.953) |
| Gross Margin | (220%) | (3.3%) | 4.5% | 0.8% |
| Net Margin | (1696%) | (18.8%) | (4.1%) | (7.4%) |
Company Accounts
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31 January 2023Full Accounts Up to 30 April 2022
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02 February 2022Full Accounts Up to 30 April 2021
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11 May 2021Full Accounts Up to 30 April 2020
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05 February 2020Full Accounts Up to 30 April 2019
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01 February 2019Full Accounts Up to 30 April 2018
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01 February 2018Full Accounts Up to 30 April 2017
Persons with significant control
- Octopus Energy Group Limited
From: 2016-04-06- Ownership of shares - 75% or more
- Voting rights - 75% or more
- Right to appoint and remove directors
- Mr James Andrew Eddison
From: 2016-04-06 - Mr Stuart Keith Jackson
From: 2016-04-06 - Octopus Energy Holdco Limited
From: 2016-04-06- subdirectory_arrow_rightOctopus Energy Group Limited
From: 2016-04-06
- subdirectory_arrow_rightOctopus Energy Group Limited
OCTOPUS ENERGY LIMITED
News
18 September 2019
View London Power
Mayor announces ‘London Power’ – a new, fairer energy company
The Mayor of London, Sadiq Khan, today announced plans for a new, fair-priced, green energy company, available exclusively to Londoners from this December. London Power is a partnership between the Mayor and Octopus Energy, the only Which? Approved energy supplier in the UK. Any profits made by City Hall will be reinvested into community projects to help tackle fuel poverty and make London a zero-carbon city. Octopus Energy were chosen following a rigorous open procurement process conducted by City Hall and TfL.
Mayor of London