Customer service
TrustPilot score of 4.2 from 41,273 reviews
Which? Customer Score
70% from 196 reviews
Ranking: 8 out of 25 suppliers
Survey year: 2021
Citizens Advice Overall Score
2.55 stars out of 5
Ranking: 34 out of 41 suppliers
Survey from October 2019 to December 2019
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2018Quarter 1 - [no data available]Quarter 2 - [no data available]Quarter 3 - 3.7 out of 5 stars - Rank: 10 out of 34 suppliersQuarter 4 - 3.35 out of 5 stars - Rank: 14 out of 35 suppliers
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2019Quarter 1 - 2.8 out of 5 stars - Rank: 24 out of 39 suppliersQuarter 2 - 3 out of 5 stars - Rank: 27 out of 39 suppliersQuarter 3 - 3 out of 5 stars - Rank: 27 out of 41 suppliersQuarter 4 - 2.55 out of 5 stars - Rank: 34 out of 40 suppliers
MoneySavingExpert Customer Satisfaction score
84%
Ranking: 5 out of 16 suppliers
Connections
OVO ENERGY LTD
Company number:06890795 Full accounts available, made up to Friday 31 December 2021 Accounts next due on Saturday 30 September 2023, covering period to Saturday 31 December 2022Company status:
ACTIVE
Private Limited CompanyRegistered address:
1 Rivergate, Temple Quay, Bristol, BS1 6EDIncorporated:
29 April 2009
Charges over the company
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Delivered: 01 October 2020Party: Glas Trust Corporation LimitedStatus: Outstanding
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Delivered: 01 October 2020Party: Glas Trust Corporation Limited (As Security Agent)Status: Outstanding
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Delivered: 01 October 2020Party: Glas Trust Corporation Limited (As Security Agent)Status: Outstanding
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Delivered: 06 August 2020Party: Glas Trust Corporation LimitedStatus: Outstanding
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Delivered: 06 August 2020Party: Glas Trust Corporation Limited (As Security Agent)Status: Outstanding
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Delivered: 06 August 2020Party: Glas Trust Corporation Limited (As Security Agent)Status: Outstanding
Market entry provider
None identifiedFinances
| (£m) | 2013 | 2014 | 2015 | 2016 | 2017 | 2018 | 2019 |
|---|---|---|---|---|---|---|---|
| Revenue | 171.678 | 319.302 | 512.427 | 685.203 | 762.521 | 936.417 | 1144.08 |
| Cost of sales | (153.104) | (295.433) | (468.245) | (588.475) | (637.12) | (865.64) | (1059.53) |
| Gross profit/(loss) | 18.574 | 23.869 | 44.182 | 96.728 | 125.401 | 70.777 | 84.55 |
| Admin expenses | (18.275) | (58.495) | (78.904) | (113.528) | (119.561) | (125.798) | (132.507) |
| Other income/expense | 0.013 | 1.536 | 1.568 | (9.087) | |||
| Operating profit/(loss) | 0.312 | (33.09) | (34.722) | (16.8) | 5.84 | (53.453) | (57.044) |
| Gross Margin | 10.8% | 7.5% | 8.6% | 14.1% | 16.4% | 7.6% | 7.4% |
| Net Margin | 0.2% | (10.4%) | (6.8%) | (2.5%) | 0.8% | (5.7%) | (5%) |
Company Accounts
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24 September 2022Full Accounts Up to 31 December 2021
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02 October 2021Full Accounts Up to 31 December 2020
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07 January 2021Full Accounts Up to 31 December 2019
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10 October 2019Full Accounts Up to 31 December 2018
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06 October 2018Full Accounts Up to 31 December 2017
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07 October 2017Full Accounts Up to 31 December 2016
Persons with significant control
- Ovo Holdings Limited
From: 2019-10-31 To: 2019-10-31- Ownership of shares - 75% or more
- Voting rights - 75% or more
- Right to appoint and remove directors
- Ovo Finance Ltd
From: 2019-10-31- Ownership of shares - 75% or more
- Voting rights - 75% or more
- Right to appoint and remove directors
- Ovo Group Ltd
From: 2016-04-06 To: 2019-10-31- Ownership of shares - 75% or more
- Voting rights - 75% or more
- Right to appoint and remove directors
OVO ENERGY LTD
News
UK competition watchdog looking into OVO deal for SSE's retail arm
The UK Competition and Markets Authority (CMA) said on Thursday it was looking into whether OVO Energy’s 500 million pound ($646.00 million) deal to buy power company SSE Plc’s (SSE.L) retail arm will lessen competition in the United Kingdom. SSE’s retail energy business is one of the “Big Six” in the British market, supplying energy and related services to around 3.5 million household customers. The CMA said it was inviting comments on the deal from interested parties until a Nov. 6 deadline.
Reuters
Competition and Markets Authority investigate OVO-SSE deal
24 October 2019 | InsiderCompetition watchdog to examine £500m Ovo Energy-SSE deal
24 October 2019 | City AMOvo takes stake in PPA platform Renewable Exchange
Ovo has taken a minority stake in Renewable Exchange, an online digital marketplace and insight platform for power purchase agreements (PPAs). Founded in 2016, Bristol-based Renewable Exchange connects sellers and buyers, serving 717 independent generators in the UK representing 1GW of installed capacity.
New Power
AGREEMENT TO SELL SSE ENERGY SERVICES TO OVO
SSE plc (“SSE”) has entered into an agreement to sell its SSE Energy Services business to OVO Energy Limited, a wholly owned subsidiary of OVO Group Limited, at an enterprise value of £500m comprising £400m cash and £100m in loan notes (the “Transaction”).
SSE
SSE sale of retail business to Ovo creates new UK energy giant
13 September 2019 | BBCMitsubishi buys 20% stake in clean energy challenger OVO Energy
Mitsubishi is to acquire a 20% stake in the Bristol-headquartered firm, the proceeds of which will be used to expand OVO’s presence into new markets across Europe and Asia Pacific.
Current News
Mitsubishi takes 20% stake in Ovo Energy
14 February 2019 | Financial Times | Login requiredMitsubishi buys 20 per cent stake in Ovo Energy
14 February 2019 | Utility Week | Login requiredOvo energy becomes latest unicorn as Mitsubishi buys 20% of company
14 February 2019 | InsiderGreentech company OVO announces investment as Mitsubishi Corporation buys 20% stake
14 February 2019 | Ovo Energy