Customer service
TrustPilot score of 3.6 from 19,892 reviews
1 star
0%
2 stars
0%
3 stars
0%
4 stars
0%
5 stars
0%
Show history of TrustScores
Which? Customer Score
55% from 465 reviews
Ranking: 24 out of 25 suppliers
Survey year: 2021
Citizens Advice Overall Score
3.2 stars out of 5
Ranking: 21 out of 41 suppliers
Survey from October 2019 to December 2019
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2018Quarter 1 - [no data available]Quarter 2 - [no data available]Quarter 3 - 3.65 out of 5 stars - Rank: 11 out of 34 suppliersQuarter 4 - 3.45 out of 5 stars - Rank: 13 out of 35 suppliers
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2019Quarter 1 - 3.5 out of 5 stars - Rank: 15 out of 39 suppliersQuarter 2 - 3.2 out of 5 stars - Rank: 24 out of 39 suppliersQuarter 3 - 3.25 out of 5 stars - Rank: 23 out of 41 suppliersQuarter 4 - 3.2 out of 5 stars - Rank: 21 out of 40 suppliers
MoneySavingExpert Customer Satisfaction score
44%
Ranking: 13 out of 16 suppliers
Great
29%
OK
30%
Poor
41%
Connections
SCOTTISHPOWER ENERGY RETAIL LIMITED
Company number:SC190287 Full accounts available, made up to Friday 31 December 2021 Accounts next due on Saturday 30 September 2023, covering period to Saturday 31 December 2022Company status:
ACTIVE
Company type:
Private Limited CompanyRegistered address:
320 St. Vincent Street, Glasgow, G2 5ADIncorporated:
14 October 1998
Private Limited CompanyRegistered address:
320 St. Vincent Street, Glasgow, G2 5ADIncorporated:
14 October 1998
Charges over the company
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No charges over the company
Market entry provider
None identifiedFinances
| (£m) | 2014 | 2015 | 2016 | 2017 |
|---|---|---|---|---|
| Revenue | 3956 | 3812.8 | 3712 | 3770.1 |
| Cost of sales | (3157.3) | (3010.7) | (2999.1) | (3152.3) |
| Gross profit/(loss) | 798.7 | 802.1 | 712.9 | 617.8 |
| Admin expenses | (378.1) | (422.9) | (411.6) | (419.6) |
| Other income/expense | 17.4 | (84.3) | (76.9) | (102.1) |
| Operating profit/(loss) | 438 | 294.9 | 224.4 | 96.1 |
| Gross Margin | 20.2% | 21% | 19.2% | 16.4% |
| Net Margin | 11.1% | 7.7% | 6% | 2.5% |
Company Accounts
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17 June 2022Full Accounts Up to 31 December 2021
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07 June 2021Full Accounts Up to 31 December 2020
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06 July 2020Full Accounts Up to 31 December 2019
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31 May 2019Full Accounts Up to 31 December 2018
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13 July 2018Full Accounts Up to 31 December 2017
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11 May 2017Full Accounts Up to 31 December 2016
Persons with significant control
From: 2016-04-06- Ownership of shares - 75% or more
- Voting rights - 75% or more
- Right to appoint and remove directors
- Scottish Power Uk Plc
From: 2016-04-06